Southern Region Integrated Health System
Emergency Department Transformation & Capacity Optimization
The Challenge
Texas Regional Medical Center (the Hospital) struggled with a critical lack of inpatient bed capacity, widespread emergency department (ED) inefficiencies, and chronically long wait times that were eroding patient satisfaction and volume.
The Solution
Redesign Patient Care Process. Teaming with hospital staff, Michael Hill, MD and Associates implemented comprehensively redesigned patient care processes that created a collaborative culture across the entire organization, aligning clinical and operational leadership around measurable throughput and capacity goals.
The Results
The measurable increase in operational efficiency, throughput, and capacity enabled the Hospital to implement its “30 Minute Promise” in the ED, a commitment to see every patient within 30 minutes of arrival. This initiative directly recaptured revenue from nearly 1,000 patients and raised patient satisfaction scores to over the 95th percentile nationally.
Inpatient length-of-stay decreased by 20%, dropping to 4.2 days, freeing critical bed capacity and improving system-wide throughput.